Privacy Policy
Protection of your personal data
1. Confidentiality Commitment
At Syndic-Co, we attach great importance to the protection of your personal data. This privacy policy explains how we collect, use, share and protect your information when you use our website and services.
2. Data Collected
We may collect the following types of data:
- Identification data: name, surname, email address, phone number
- Professional data: position, syndicate or firm name
- Connection data: IP address, browser type, pages visited
- Management data: information about your condominiums, units, owners
- Financial data: transactions, fund calls, collections (via secure providers)
3. Legal Basis (Tunisian Law No. 2020-43) Loi n° 2020-43
Under Tunisian Law No. 2020-43 of September 10, 2020 on the protection of personal data, we process your data on the following legal bases:
- Your explicit consent
- Performance of a contract (provision of our services)
- Compliance with a legal obligation
- Our legitimate interest in improving our services
4. Use of Data
Your personal data is used to:
- Provide and manage our condominium management services
- Create and manage your user account
- Process your requests and assist you
- Improve our website and services
- Send you information about our offers (with your consent)
- Comply with our legal and regulatory obligations
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with Tunisian law:
- Account data: throughout your subscription period
- Contractual data: 5 years after the end of the contract
- Connection data: 12 months maximum
- Accounting data: 10 years (under Tunisian Commercial Code)
6. Your Rights (Law No. 2020-43) Loi n° 2020-43
Under Tunisian Law No. 2020-43, you have the following rights over your personal data:
- Right of access: obtain a copy of your data
- Right of rectification: correct inaccurate data
- Right to erasure: request deletion of your data
- Right to restriction: restrict processing of your data
- Right to object: object to processing of your data
- Right to portability: receive your data in a structured format
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration and destruction:
- SSL/TLS encryption for all data transmissions
- Two-factor authentication (2FA) for Premium accounts
- Daily backups on secure servers
- Strict access control to databases
- Regular security audits
8. Data Transfer
Your data is hosted on servers located in Tunisia. We do not transfer your personal data outside Tunisia without your explicit consent, unless required by law.
9. Cookies
Our site uses cookies to improve your browsing experience. You can configure your browser to refuse cookies, but some features may be affected.
- Essential cookies: necessary for site operation
- Performance cookies: analyze site usage
- Functional cookies: remember your preferences
10. External Links
Our site may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
11. Minor Privacy
Our services are not directed to persons under the age of 18. We do not knowingly collect personal data from minors.
12. Policy Changes
We may change this privacy policy from time to time. Any changes will be posted on this page with a revised update date.
13. Contact and DPO
For any questions regarding this privacy policy or to exercise your rights, you can contact our Data Protection Officer (DPO):
- Data Protection Officer : info@syndic-co.com
- Email : info@syndic-co.com
- Téléphone : +216 21 444 250